What Unique Value Can You Offer?

Harnessing your uniqueness for success

Drilling down to your unique value offering can be daunting. It may feel like we may close the door to other opportunities. Why? Delivering that unique offering requires a high level of dedication.

Unique Value You Offer

I was struggling with getting business leads for my coaching and consulting business. In frustration, I watched as my peers continued to grow their businesses day after day. It wasn’t that they had a head start or unfair advantage. We had more or less similar training and work experience. Yet I was struggling.

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Customer Service Defines Brands

Are you sabotaging your identity and reputation?

Abhorring! This is the one word that describes United Airlines’ treatment of a paying customer. Shocking is the only way to describe video of a traveler being dragged off a flight. His crime? He has refused to give up his seat on an overbooked flight.

Customer Service

As horrid as this was, it brought back a pleasant memory from a podcast on Creating World Class Service. Horst Schulze, Chairman & CEO of Capella Hotel Group, talks of what it takes to empower teams. In his previous stint as CEO of the Ritz-Carlton, Mr. Schulze notes that every employee could spend up to $2,000 to fix anything in the hotel that would jeopardize customer experience and loyalty.

Customers want people to be nice to them and provide caring service. This is the strongest, most important expectation driving customer satisfaction,” says Horst Schulze.

In essence, keeping a valuable customer is more important than making profit in the short-term. This is a business that not only embraces customer service.

Back to United Airlines.

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Building A Team That Matters – Part 2

10 Critical Principles For Successful Teams

Imagine a restaurant in crisis. Team members are on each others’ nerves. The customers can see the cracks and as a result, revenue has tanked!

Team That Matters – Part 2

This was the scene a new restaurant manager in his 20’s found himself in. Just two years after joining a restaurant chain as a management trainee, Michael found himself in the eye of a storm.

And a what a storm it was! Despite being in a prime location, this particular restaurant was notorious for the lowest revenue across the whole chain. The previous management had created a rift within the team. All departments were operating in separate silos stoked by a spirit of revenge.

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How Neuroscience Improves Team Engagement

Say less, Ask more and Change the way you lead

As we tap into our twenty-first century laptops, one click on Google Earth and you can visit any country you want. A few intrepid people have even visited all countries. But there are still new frontiers of knowledge to be explored, and one of the most exciting is neuroscience, the study of the brain.

Using creative experiments and sophisticated technology… we are starting to see that the art of leadership has its basis in science. We can now begin to see what really works and what doesn’t work in our attempts to engage with those we manage and influence.

This brings an important to make a connection between your coaching habit and your head by looking at the neuroscience of engagement.

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Want To Be Heard? Listening Is A Must!

Why listening is the key to building teams that last

The pigs are running the farm. So begins the story of Farmer Able. Everyone on his farm – people and animals alike – are downright downtrodden by him.

He’s overbearing and compulsively obsessed with profits and productivity. He’s a typical top-down, power-based manager, forever tallying production numbers in his well-worn ledgers. But the more he pushes the hoofs and horns and humans, the more they dig in their heels.

That is until one day when he hears a mysterious wind that whispers: “It’s not all about me.” Can he turn things around and begin attending to the needs of those on his farm, thus improving their attitudes and productivity?

The following is an excerpt from chapter 23 of Farmer Able…

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Building A Team That Matters – Part 1

10 Critical Principles For Successful Teams

Team-building is a disruptive process for everyone involved. However, this does not mean that it should be a painful experience.

Building A Team That Matters - Part 1

Over the last few months, I have agonized over why I can’t seem to get up to speed with growing my business. Despite some good business prospects, growth feels stifled. The more I think about it, I realize that it is time to build a team. To grow, something has to shift.

I read this from a friend’s story: “Two guys were walking from the farm and one of them fell into a deep pit. His friend tried to help him to come out but he failed. ‘Let me quickly go and look for a rope,’ the friend said. As he was coming back, he saw his friend already out of the pit and staring into the pit. He asked him how he managed to come out. ‘A snake fell into the pit!’ he replied.”

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Living Your Life Alive

How to start living with focus

Life is precious. You want to make a mad grasp of every whiff of it that passes by you. But the hustle of everyday busyness gets in your way. Up and down you run, only to drop dead tired on your bed at the end of the day. And the cycle repeats itself the following day, and the next one, and another one.

A Life Alive

In public, you are morbidly ashamed that you have failed to pursue your life. For you know all too well that your discovery of that calling is explosive. However, your struggle is to kick off or to take that critical first step. Fear grips at you like a freezing icicle in the dead of winter. Your focus is how to handle that explosion.

Your life is as valuable as the depth of the knowledge of your calling. What is it? Where can it be found? Where do I start? These are the fundamental questions that freeze you in space. For the challenge lies in a precise exploration of your heart.

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The Pursuit of Purpose

Here are your first 3 key components

There they were… 220 expectant eyes. Like laser beams, they locked on us. “Who I’m I?” This was the topic my wife and I were to speak on. And we had less than two hours.

The Pursuit of Purpose

It was a meeting with young adults. Their anticipation was palpable. They all seemed keen to unveil their identity. After the talk, some held us back for one-on-one conversation with us. Yet, others sent us detailed email messages about their struggle with identity. All this transported me back to a treasured memory…

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Building Habit That Matters

5 essential components to hacking new habits

I am thrilled to bring you Michael Bungay Stanier’s guest article. He is the author of The Coaching Habit, a book that has added great value to my coaching practice. Michael is also the Senior Partner of Box of Crayons, a company that helps organizations do less Good Work and more Great Work.

Did you know that you may not be in charge of your waking up this morning? Your behavior is driven more by habit than your conscious mind!

Building Habit That Matters

It is less surprising when you realize that a Duke University study says that at least 45 percent of your waking is habitual.

There’s always been a lot of information out there on how to change the way you behave. Or more accurately, there’s a dense misinformation that grows particularly lush at the turn of each year, when resolutions are in the air.

Fortunately, there has been an increase in grounded findings, based on neuroscience and behavioral economics. These have helped establish a better, clear path over the last few years.

To build an effective new habit, you need five essential components: a reason, a trigger, a micro-habit, effective practice and a plan.

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Mentoring – The Good, Bad & Ugly

A reminder why mentoring should be more purposeful

Scary, refreshing, challenging and liberating. These are just a few terms that can be attributed to mentoring. It is not for the faint of heart.

Mentoring - The Good, Bad & Ugly

I thought crossing a road in Nairobi was dangerous. Most drivers consider traffic lights to be a suggestion. That was until I encountered the Romans! After a long day at a workshop, I was ready to hit the streets and discover Rome. At a pedestrian crossing, I started to cross the road when the pedestrian light went green.

However, my sixth sense screamed at me to stop. I heeded. A split second later, I heard a whining rumble. Vroom! A mean-looking Ducati motorbike whooshed past me. This was a different part of Europe! A week later, I felt like a bad case of whiplash had afflicted me. My neck hurt from the rapid side-to-side confirmation that every crossing was clear.

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